Gaya APA

Kerpen, D. (2015). Likeable social media : how to delight your customers, create an irresistible brand, and be amazing on facebook, twitter, linkedin, instagram, pinterest, and more (2). New York: McGraw-Hill Education.

Gaya MLA

Kerpen, Dave. "Likeable social media : how to delight your customers, create an irresistible brand, and be amazing on facebook, twitter, linkedin, instagram, pinterest, and more". 2 New York: McGraw-Hill Education, 2015. Text.