Service is front stage: positioning service for value advantage | Perpustakaan Kementerian Komunikasi dan Digital Republik Indonesia

Pencarian berdasarkan :

SEMUA Pengarang Subjek ISBN/ISSN Pencarian Spesifik

Pencarian terakhir:

Image of Service is front stage: positioning service for value advantage

Text

Service is front stage: positioning service for value advantage

Teboul, James - Nama Orang;

This book is an account of the definition of services based on the separation between back-stage and front-stage activities. Services deal with the front-stage interactions; production and manufacturing with the back-stage operations. This idea is simple but powerful. It will be shown that it is the best way to explore the variety of existing services -- from industrial to professional-- and the related management issues. It should become clearer why quality, productivity and flexibility issues are so specific in services.

Ketersediaan

Perpustakaan Kementerian Komunikasi dan Digital 658.8 TEB

200X0981

Tersedia

Informasi Detail

Judul Seri: -
No. Panggil: 658.8 TEB
Penerbit: Hampshire : Palgrave Macmillan., 2006
Deskripsi Fisik: xi, 161 hlm.: Ilus.; 24 cm.
Bahasa: English
ISBN/ISSN: 9780230006607
Klasifikasi: 658.8
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: -
Edisi: -
Subjek: Pemasaran
Pelanggan, Pelayanan
Info Detail Spesifik: -
Pernyataan Tanggungjawab: James Teboul

Versi lain/terkait

Tidak tersedia versi lain

Lampiran Berkas

Tidak Ada Data

Komentar

Anda harus masuk sebelum memberikan komentar